THE LUPINE LIFETIME "Even If Chewed" GUARANTEE®
Finally, a guarantee with teeth! We understand the joys and frustrations of pet ownership - and while we can't replace the legs on your kitchen table or your best pair of shoes, we can do our part to help keep your best friend out of the doghouse!
How does the guarantee work?
Lupine offers a lifetime guarantee on all of their products with the exception of custom made orders. Simply return a damaged product and they'll replace it for free!
How do I replace my Lupine product?
Should anything happen to damage your Lupine product, you can return it to Four Your Paws Only in person or choose an option below to mail it back.
To replace a damaged Lupine product for the same exact item:
Simply mail the item directly to:
Lupine Returns
PO Box 1600
Conway, NH 03818
- Include your name, mailing address & email or phone number.
- There's no need to send the original receipt or our cost for the return postage.
- Your replacement goes back in the mail the next business day after the damaged item is received.
- There is no return shipping fee for replacements through Lupine.
If you are sending back a damaged Lupine product, but want a different size or pattern:
Simply mail the damaged item back to us at:
Four Your Paws Only
PO Box 2175
N. Conway, NH 03860
- Please include a note explaining what you would like to re-order.
- Include your name, return mailing address, your order#, and a phone number.
- Include a check or money order for the return shipping fee of $5.00 along with any difference in cost between the products.
- If we owe you back a credit because of the cost difference between the items, please deduct from the return shipping charge payment.
- If you would like us to use your credit card to charge any return shipping fees, please give us a call at the toll free number listed below. (For security reasons, we destroy your credit card information after we process your order.
- When we receive your return, we will send out your new order. Please don't hesitate to call or email us if you have any questions.
If you ordered the wrong size or pattern and would like to return it for the correct size or pattern:
Simply mail the item back to us at:
Four Your Paws Only
PO Box 2175
N. Conway, NH 03860
- Please include a note explaining what you would like to re-order.
- Include your name, return mailing address, your order#, and a phone number.
- Include a check or money order for the return shipping fee of $5.00 along with any difference in cost between the products.
- If we owe you back a credit because of the cost difference between the items, please deduct from the return shipping charge payment.
- If you would like us to use your credit card to charge any return shipping fees, please give us a call at the toll free number listed below. (For security reasons, we destroy your credit card information after we process your order.
- When we receive your return, we will send out your new order. Please don't hesitate to call or email us if you have any questions.
If you would like to return a Lupine product:
Simply mail it back to us at:
Four Your Paws Only
PO Box 2175
N. Conway, NH 03860
- Include a note explaining why you are returning the item.
- Include your name, your order#, what method you would like us to refund you, and a phone number where we can reach you.
- When we receive your return order, we will mail you back either a check or we can refund your credit card.
- If you would like us to refund your credit card, please give us a call at the toll free number listed below. (For security reasons, we destroy your credit card information after we process your order.
Questions? Call 1-800-327-5957 EST or email us at fouryourpawsonly@roadrunner.com
