About Lupine’s lifetime guarantee
GUARANTEED (Even if Chewed) means that Lupine will cover any accidental damage that occurs during normal pet related activities, even chewing or scratching. There guarantee does not cover items that are lost, outgrown or products that are simply worn. Your replacement goes back in the mail free of charge within 2-3 business days after your request is received. No receipt needed, it’s that simple!
How To Request a Replacement
Online EZ Return
Simply submit your request thru Lupine’s EZ Return Form. You will need a well-lit photo showing the entire product with the damage clearly visible. They will mail a replacement of the same item within 2-3 Business Days. If the color or design is retired, they will ask you to choose a new one.
To begin the process, visit their www.lupinepet.com/guarantee.
Prefer to Mail your item in?
Include your name, mailing address & e-mail or phone number. Using a padded envelope or small box will ensure your item makes it through the postal service automation.
Lupine Damage Returns
16 Lupine Lane
Center Conway, NH 03818
If you ordered the wrong size or pattern and would like to exchange it for the correct size or pattern.
Simply mail the item back to us at:
Four Your Paws Only
PO Box 2175
N. Conway, NH 03860
Please include a note explaining what you would like to re-order.
Include your name, return mailing address, your order#, and a phone number.
Include a check or money order for the return shipping fee of $7.00 along with any difference in cost between the products.
If we owe you back a credit due of the cost difference between the items, please deduct from the return shipping charge payment.
If you would like us to use your credit card to charge any return shipping fees, please give us a call at the toll free number listed below. (For security reasons, we destroy your credit card information after we process your order.
When we receive your return, we will send out your new order.
Please don't hesitate to call or email us if you have any questions at 1-800-327-5957.